It never ceases to amaze me what real estate agents will do for their clients. I hear stories everyday about agents going above and beyond what the “job description” implies. Being a real estate agent since 1994, I have plenty of stories. However, one incident always stands out in my mind.
It all started during one of the worst winters we had. I had a client that I had been working with for about a month and they had found a home that they were very interested in. I had showed them the home over the weekend, and we spent a good deal of time in the property. About two days later, I received a phone call that they wanted to show the home to their family in order to get their opinion. They had called in the morning to set up the appointment for later that day. Being that the home was vacant, I knew that would not be a problem, or so I thought.
The weather was pretty bad that winter as we had numerous ice storms, not snow, but ice! It seemed like freezing rain was a daily occurance. I did not think anything about this as everyone was pretty much used to it. That afternoon, it started. The rain came down, wind howled and it was just overall miserable out. The roads were warm enough that it did not freeze on the surface so I contacted my client to make sure we were still on and that the weather did not frighten them or their family. “No problem, we will see you at the property at 5” was their response. Great, second showing, horrible weather, these guys are ready to buy this house!
I show up at the property about ten minutes early. I head up to the front door to open up, put the lights on and get ready for the family to show up. As I start to open the lockbox, I noticed a problem, a big problem. The lockbox, which holds the key to the property, is COVERED in ice! Ok, a couple whacks against the front door and it should come off, right? Not so! The wind driven rain had soaked into the lockbox and it was frozen shut! I enter the combination, click the button down, and nothing. This thing is frozen through and through. NOOOOO! The family will be here any minute, and I can’t get them in! I frantically look for any tools that might assist me but I have nothing useful. I need heat to get this one open, how do I produce that? Hmmmm, I use my breath to warm up my cold, wet hands and poof, I get an idea. As my clients are coming down the road, I proceed to get on my knees, cup the lockbox in my hands, and breath heavily. This cannot look good from the driveway! But I proceed, huffing and puffing as close as I can get to it as the lockbox clings to the doorknob. I feel like the Big Bad Wolf as my clients are now pouring out of their mini van. There had to be 10 of them! And here I am, on my knees, blowing on this no good frozen lockbox! I feel I am making progress as the top of the box is starting to wiggle. With my clients coming to the door, I give it all I’ve got! With them now standing right behind me, they ask “What in the world are you doing?” My response, “blowing this lockbox open”. Probably not the best term that I could have used, but it is what came out of my mouth during my lightheaded reply. Success! It worked, the lockbox is free, but now, another issue. The key is stuck to the back of the box in the same frozen fashion! Well, it worked before, so I proceed to waft my 98.6 degree breeze into the storage cavity of this contraption. Another 2 minutes, and the key is free! I open up, let the family enjoy the home and all is well. When locking up, the mother of the buyer states, “make sure that key sticks to the back of the lockbox again. They want this house and I am not sure how many other agents would get on their knees and perform the act that you just performed for their clients.” With my face red from embarrassment, I express my thanks for their patience and they all expressed their thanks by letting me know that they will tell everyone about my services. I just hope they were talking about real estate services.
This is just one of those stories about how I go the extra mile for my clients. If you are looking for a new home, you need representation! Let me know guide you through the process, and see how I can go above and beyond for you!